Business Operations
Effective business operations optimize top and bottom line fiscal performance. A robust communications platform is required to ensure all business operations are working as a whole to benefit the entire enterprise; whether confined to a local entity or spread out across the globe
The MIR3 Solutions Integrate Into Business Operations to Optimize the Bottom Line
The demands placed on today's corporate business operations are growing, creating a situation where managers must do more with less. All areas of the business are affected. For example:
Customer Service/CRM
Agent-based transactions remain the costliest customer service channel. Yet, agents are expected to handle service inquiries as well as cross-selling additional products in support of the industry trend to push products through all channels.
Call Centers
Call centers and help desks must deliver the best quality service while being responsible for a growing number of channels and applications. Traditionally known as cost centers, call centers lack leverage to invest in innovative technologies and strategies. Investor Relations/Legal Compliance Business is facing a virtual "alphabet soup" of compliance requirements, and the stakes are higher than ever for executives charged with meeting new standards.
HR/Staffing
Manual call trees, phone banks, and email distribution lists are cumbersome and inefficient methods for managing HR business operations such as staffing and scheduling, recruiting, and training notices.
Supply Chain Management
Corporations must strive for unified, streamlined communications throughout the supply chain in order to reap cost benefits and efficiency.
MIR3's Solutions Improve Operational Efficiencies
- MIR3 inEnterprise™ and TelAlert™ benefits the bottom line by enabling organizations to communicate better, faster and smarter within and across all operational areas
- Implement a consistent communication process across all operations in the supply chain and sales channels
- Keep agents, employees, customers and other stakeholders up-to-date
- Automate staffing and scheduling functions
- Reduce training costs and measure its effectiveness
- Increase the speed at which agents can find information
- Ensure that agent feedback is captured and sent back to product and marketing teams
- Promote an interactive environment
Corporate Headquarters
3398 Carmel Mountain Road
San Diego, California 92121
Phone: (858) 724-1200
Fax: (858) 724-1201
UNIVERSITY OF PENNSYLVANIA CONTACTS OVER 53,000 PEOPLE IN RECORD TIME WITH MIR3'S MASS NOTIFICATION AND RESPONSE PLATFORM
November 4, 2009
MIR3 announced that in the past week its platform, in use by the University of Pennsylvania for its UPennAlert Emergency Notification System, had undergone an annual campus-wide test by the University's Division of Public Safety. This safety drill was conducted to ensure that all campus constituents—some 53,000 students, faculty and staff—continue to be notified with critical, accurate information in the event of any emergency.