GOVERNMENT / EMERGENCY RESPONSE
Tasked with the protection and welfare of its citizenry, government and emergency response entities are responsible for millions of people and billions of dollars in assets. These offices require a cost-effective tool to easily and efficiently communication with citizens, partners, infrastructure elements, and other operational organizations to ensure immediate response and continuity of operations during both normal and critical times.
MIR3's inEnterprise platform is designed and optimized to meet the communication challenges faced by first responders and government entities on a day-to-day basis. The MIR3 platform provides the capability to quickly and cost-effectively reach citizens by disseminating important information to a wide range of commonly used modality technologies. Featuring MIR3's Enterprise Access Control (EAC), designated users (defined by their role and associated security attributes) are able to send time sensitive communications to pre-determined departmental zones, operational groups, customers or other employees based on pre-defined security access.
RESOURCE MANAGEMENT AND MOBILIZATION
SCENARIO: Large wildfires rage out of control in multiple locations. Firefighters and other resources are stretched to their limits. The state government has been asked to step in and assist in handling the situation.
SOLUTION: First, the state government sends a notification to all registered fire stations in order to evaluate available resources. Inquires include number of firefighters, available equipment, and time needed until deployment. A second notification is launched to those currently fighting the fires, asking as to resources needed as well as the status of the fire. In order to maintain an up-to-the-minute understanding of the situation, the notification is set to repeat every hour. With this information, the state government is able to better organize and direct available resources. Once a plan has been set, the state sends a notification directing each fire crew as to where and when they are needed. Using MIR3's scheduling features, notifications are set to automatically remind fire crews of their assignments.
EMERGENCY MANAGEMENT
SCENARIO: A matter of national security requires immediate attention. All necessary personnel must be contacted and briefed as soon as possible.
SOLUTION: An initiator launches a pre-constructed notification to all required parties on a variety of modalities to ensure message delivery. The notification includes a brief explanation of the situation and informs recipients of a conference scheduled for later that day. Response options are included to confirm receipt and ability to attend. The initiator also has the option to secure the notification, requiring that all recipients enter a PIN before retrieving their message.
DISASTER RECOVERY
SCENARIO: Due to heavy rains, a highly-populated city has been flooded. While the majority of residents were able to evacuate, a few chose to remain behind and are now trapped. Emergency Response crews must quickly locate those stranded residents in order to provide the necessary assistance.
SOLUTION: As city phone lines are inoperable, a notification is quickly launched to all residents via mobile devices (cell phone, text, PDA). Response options are included so that recipients may either confirm their evacuation or request assistance. Follow-up questions are also included, so that those who confirm their safety can receive information on evacuation centers, and those who require assistance can either leave specific directions to their location, or be connected to an Emergency Response team member. Thus, Emergency Response crews are able to optimize the efficiency of their rescue operations.
Other Uses:
- PUBLIC HEALTH – Inform citizens of outbreaks or health warnings. Include information on proper precautions and steps to take if infected.
- LOCAL GOVERNMENT – Disseminate information concerning road closures, public meetings, special events, and other information.
- RESIDENT EVACUATION – Send evacuation notices to thousands in at-risk areas. Use response options to confirm receipt.
- PUBLIC RELATIONS – Keep the public and the press informed of emergency situations with current, accurate information. Relay severe weather warnings or critical communications to residents in affected areas.
- SCHEDULING UPDATES – Communicate relevant times, places, and details of training or work schedules.
- IT MANAGEMENT – Optimize IT response time by using alert notifications to contact the IT Department as systems failures occur.
WHY MIR3?
MIR3's Intelligent Notification Solution, with its extensive complement of features, as well as the ability to automate communications and integrate with existing systems, is the ideal platform for all of your organization's communication needs.
- Easily integrates with legacy applications, including personnel databases and custom corporate applications.
- Scalable, fully redundant solution to accommodate a variety of needs.
- Proven reliability during real life emergencies, natural disasters, and business challenges.
- Easy as 1-2-3 intuitive user interface.
- Available as SaaS, Deliverable or Hybrid solution.
- Communicate through a variety of modalities: email, cell, landline, SMS, pager, TTY and fax.
- Secure environment with password protection and recipient PIN validation.
- Recorded Response and Text-to-Speech (TTS) provide flexibility for notification and response options.
REASONS TO
AUTOMATE
COMMUNICATIONS
RAPIDLY DELIVER
A CRUCIAL MESSAGE
Customize a message using the recorded message option or enter text and utilize MIR3's text-to-speech technology. Regardless of delivery method, MIR3 allows initiators to include up to nine response choices with each notification.
DEVICE-AGNOSTIC
COMMUNICATION
Whether it is SMS, email, land or mobile phones, fax – MIR3 will promptly deliver the message.
COLLECT AND AGGREGATE
SPECIFIC DATA
In real time, see immediate notification responses and allow initiators to send additional notifications as needed based on reported results.
DELIVER A
CONSISTENT MESSAGE
Repetitive or slightly modified notifications are easy to send, especially when working with multiple employee schedules using the Rotational Scheduler option with the MIR3 interface.
PROVIDE AN AUDIT TRAIL
OF DELIVERY, RECEIPT
AND RESPONSE
Using our Recorded Response option, recipients are able to provide verbal confirmation or delivery receipt, providing an additional option for tracking purposes.
INCREASE VALUE OF LEGACY
SYSTEMS BY INCLUDING
NOTIFICATION –
CRM, SFA, ERP
MIR3 easily integrates with a wide range of business applications and migrates recipient data with products such as inConnect, MIR3 ESB and a highly skilled professional services team.
Government and Emergency Response Datasheet
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